The Computerworld Honors Program
Honoring those who use Information Technology to benefit society
Final Copy of Case Study
LOCATION:
Madrid, ES

YEAR:
2009

STATUS:
Laureate

CATEGORY:
Government

Technology Area:
Business intelligence

ORGANIZATION:
Ministerio de Trabajo e Inmigración, Inspección de Trabajo y Seguridad Social 

ORGANIZATION URL:
http://www.mtin.es

PROJECT NAME:
Integra

Introductory Overview 
In 2004 the General Management of the Labour and Social Security Office started a process of modernisation of its technological infrastructure, information system and administration processes. All the action that were then taken together were summarised under the name Project Lince, of which the most important part is the application Integra. The basic outline of the Project Lince includes:
Centralise the data bases and applications.
Improve integrity.
More up-to-date information.
Create an access Portal for everybody using the Information System.
Develop a new environment using Web technology.
Used a standard Browser to do all the work.
Incorporate the entire staff of the Labour Office in using the new technology.
Agile and efficient information exchange with the Provinces and other national institutions.
Programme and plan the inspection activities to avoid duplicate actions.
Define processes and procedures of the inspection activities.
Offer administrative service to the public.


The Importance of Technology
How did the technology you used contribute to this project and why was it important?
The technology had to respond quickly in providing a control panel with indicators of effectiveness and efficiency in order to support the planning and programming of the activities of the Labour and Social Security Office and the tracking of results and established indicators.


Benefits
Has your project helped those it was designed to help?   
Yes


Has your project fundamentally changed how tasks are performed?   
Yes


What new advantage or opportunity does your project provide to people?
A graphic display of the individual and collective indicators of the organization.


If possible, include an example of how the project has benefited a specific individual, enterprise or organization. Please include personal quotes from individuals who have directly benefited from your work.
A part of the Inspectors and the deputy inspectors salary depends on their activities and the results they obtain. With the new system they will receive totally updated information on the repercussions the work will have that is conducted up to that moment.

The organization must comply with certain annually planned agreements with several other institutions, such as TGSS, SPEE, CCAA, etc. With the new system it will have a totally updated view of how it fulfils these planned agreements.


Originality
Is it the first, the only, the best or the most effective application of its kind?   First

What are the exceptional aspects of your project?
The only one although it affects all administrative applications of the Labour and Social Security Office.


Difficulty
What were the most important obstacles that had to be overcome in order for your work to be successful? Technical problems? Resources? Expertise? Organizational problems?
The difficulty that the users may have defined the indicators that were necessary to improve their  management . We have followed a spiral development defining some indicators in a first phase and as they were put in action they were redefined in order to adapt them to the reality of what was meant to be measured by the organization.


Often the most innovative projects encounter the greatest resistance when they are originally proposed. If you had to fight for approval or funding, please provide a summary of the objections you faced and how you overcame them.
There was such an urgent need for information that it was well received by the organization and we did not have any  problems financing IT


Success
Has your project achieved or exceeded its goals?   
Achieved


Is it fully operational?   Yes

How do you see your project's innovation benefiting other applications, organizations, or global communities?
It simplified other applications by downloading them from very time intensive reports that were difficult to implement, which significantly increased the productivity.


How quickly has your targeted audience of users embraced your innovation? Or, how rapidly do you predict they will?
From the first moment it was appreciated and looked at as a very useful tool to control their work load.


Digital/Visual Materials
The Program welcomes nominees to submit digital and visual images with their Case Study. We are currently only accepting .gif, .jpg and .xls files that are 1MB or smaller. The submission of these materials is not required; however, please note that a maximum of three files will be accepted per nominee. These files will be added to the end of your Case Study and will be labeled as "Appendix 1", "Appendix 2" or "Appendix 3." Finally, feel free to reference these images in the text of your Case Study by specifically referring to them as "Appendix 1", "Appendix 2" or "Appendix 3."

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